Terms & Conditions

Online store terms & conditions:

Our General Terms & Conditions can be found here: Shop/Workshop Terms;  Email Disclaimer here: E-Mail Disclaimer

ITFuture welcomes you to itfuture.co.za!

iTFuture welcomes you to iTFuture.co.za! The goal of the site iTFuture.co.za, including each web page of which it is composed (The Website), is to provide access to our wide selection of products (iTFuture Products). To ensure a safe, pleasant environment for all of our users, we have established these Terms of Use

It is important that you read and understand these Terms of Use. Please pay particular attention to the paragraphs rendered in bold font as they contain disclaimers that materially affect your rights. When you access this Website, you will be bound in law by the terms that appear on this web page, except for those terms appearing in paragraph 13 (which apply only when you choose to purchase iTFuture Products via this Website). When you choose to purchase any of iTFuture Products via this Website, the terms set out in paragraph 13 will also apply to your purchase in addition to the other Terms of Use appearing on this web page. These terms represent an agreement between you, the person or entity accessing or using this Website or purchasing iTFuture Products via this Website, and into the future cc CK1992/025716/23  (Trading as “iTFuture”). Throughout this Website iTFuture refers to this agreement between you and iTFuture as the Terms of Use

Neither iTFuture nor any of its employees will be liable for any negligent or innocent misrepresentation made to the client

Please note at present our online store is only able to undertake local (South African) orders

Please further note that the prices reflected on our website are not necessarily the same as our in-store or workshop prices

1. WEBSITE TERMS OF USE

iTFuture provides the information, services and opportunity to purchase iTFuture Products offered to you via this Website (the “Services”) subject to these Terms of Use. By accessing the Website or using any of the Services you are deemed to have agreed to these Terms of Use. iTFuture may at any time modify these Terms of Use and your continued access of the Website or use of the Services will be subject to the Terms of Use in force at the time of your use or access. Accordingly you agree to review these Terms of Use periodically, and your continued access of the Website or use of the Services shall be deemed to be your acceptance of the amended Terms of Use

2. DISCLAIMER

iTFuture shall not be responsible for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party as a result of or which may be attributable, directly or indirectly, to:

• Your use of or reliance on any information provided on or via the Website;
• Any e-mails sent from the Website;
• Services provided via this Website;
• Any viruses that may infect your computer or other property on account of your access to or use of this Website;
• Use of content, data or information made available via the Website;
• Any failure, delay or unavailability of the Website or any Services offered via the site for any reason whatever;
• The supply, or failure or delay in supplying any of the Services offered via the Website; and
• The breach of any of these terms of Use by you

You indemnify iTFuture, its officers, members, employees, successors and assigns in respect of any loss, liability, damage (whether direct, indirect or consequential) or expense of any nature whatsoever, which may be suffered by you or any third party as a result of or which may be attributable, directly or indirectly, to any of the aforesaid

3. CONTENT OF THE WEBSITE

Whilst every effort is made to update the information provided on the Website on a regular basis, iTFuture makes no representations or warranties, whether express, implied in law or residual, as to the accuracy, completeness or reliability of information contained on the Website. iTFuture reserves the right at any time to change or discontinue without notice, any aspect, feature or service offered by way of the Website, the opinions, information, data or content contained on the Website shall not be construed as advice and are offered for information purposes only. iTFuture gives no warranties and makes no representations as to the accuracy, completeness or reliability of any such opinions, information, data or content

 Our Rights

 We reserve the right to:

1 Modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or

2 Change these Conditions from time to time and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website

3 We will use our reasonable endeavours to maintain the Website.  The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control

4. COPYRIGHT AND INTELLECTUAL PROPERTY RIGHTS

THIS Website is solely for your personal and non-commercial use.  Copyright and all intellectual property rights in all materials made available through this Website are owned by iTFuture, Alternatively, Into the future cc is the lawful user thereof and is protected by both South African and international intellectual property laws.  Accordingly, an unauthorized copying, reproduction, re-transmission, distribution, dissemination, sale, publication, or other circulation or exploitation of such material as aforesaid or any component thereof will constitute an infringement of such copyright and other intellectual property rights. The trademarks, names, logos and service marks (collectively “Trademarks”) that pertain to iTFuture displayed on this Website are registered and unregistered Trademarks of iTFuture, nothing contained on this Website should be construed as granting any license or right to use any Trademarks without the prior written permission of iTFuture. Other trademarks, names, logos and service marks used are the property of their respective owners

5. EXTERNAL LINKS

External links may be provided for your convenience, but they are beyond the control of iTFuture and no representation is made as to their content. Use or reliance on any external links provided is at your own risk. When visiting external links you must refer to that external website’s terms and conditions of use

6. CHILDREN

If you are under 18 years of age, you may use the Services offered via this Website only with the supervision of a parent or guardian. If you represent that you are of sufficient legal age to use the Services offered via this Website you will be bound by any legal obligations and liabilities that you may incur as a result of your use of the Services. You agree to supervise all usage by minors of this Website under your name of account

7. VERIFICATION

7.1 You acknowledge and agree that iTFuture shall be entitled to verify the identity of any person placing an order via this Website for any iTFuture Products. iTFuture will not be bound to carry out any order until it has verified the identity of the person lacing the order

7.2 You acknowledge and agree that iTFuture shall be entitled to establish the authenticity of any communication transmitted to it by way of the Internet that purports to emanate from you. You agree that all instructions, orders, consents, commitments and any other communications which purport to emanate from you and which are sent to iTFuture by way of the Internet and which may (as a result of interception, equipment malfunction, the distortion of communication links or any other reason whatsoever) be different from the details actually sent or given, or may not have been given by you at all, shall be deemed to have been given by you in the form actually received by iTFuture and you will be bound by such details with no liability of whatever nature attaching to iTFuture

When a client visits iTFuture.co.za  or sends e-mails to iTFuture, that client consents to receiving communications from iTFuture electronically and agrees that all agreements, notices, disclosures and other communications sent by iTFuture satisfies any legal requirements, including but not limited, to the requirement that such communications should be “in writing”

7.3 You waive any rights you may have or obtain against iTFuture arising directly or indirectly or indirectly from any loss or damage of whatsoever nature which you may suffer as a result of the fact that iTFuture acts on your instructions or instructions purporting to emanate from you. You agree to and hereby indemnify iTFuture against all and any claims, liabilities, losses, costs, fines, damages, and expenses incurred (whether directly or indirectly) by you, arising as a result of the fact that iTFuture has acted on your instructions or instructions which purport to emanate from you

8. SYSTEM AVAILABILITY

iTFuture strives to give 24- hour-a-day service every day of the year. iTFuture does not warrant, however, that the Website will be available each and every time you attempt to access it or use the Services. iTFuture reserves the right to suspend the operation of the Website

9. WARRANTIES

9.1 You hereby warrant that every instruction and all information given by you to iTFuture shall be accurate, true and complete.

9.2 You understand that, except for the 100% Satisfaction Guarantee discussed in paragraph 13.9 below, iTFuture makes no warranties, representations, statements (whether express, implied in law or residual) regarding the Website, any Services provided via this Website or the suitability of any of the Services for a particular purpose. As iTFuture provides certain Services to you via the Internet, iTFuture makes no representations, nor gives any warranties of any nature as to the availability of any communications network or systems of any third party on whom you or iTFuture rely to provide any of the Services

10. USE OF THE WEBSITE

10.1.1 You agree to be financial responsible for your use of this Website (as well as for use of your account by others, including without limitation any person under the age of eighteen years)

10.1.2 Any conduct by you that in iTFuture sole discretion restricts or inhibits any other user from using or enjoying this Website will not be permitted. You agree to use this Website in accordance with these Terms of Use and only for lawful purposes. You are prohibited from posting on or transmitting through this Website any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, sexually explicit, profane, hateful, racially or otherwise objectionable material of any kind, including but not limited to any material that encourages conduct that would constitute a criminal offence, give rise to civil liability, or otherwise violate any law. You agree not to use any false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a credit card, or attempt to do any such acts

11. SUBMISSIONS BY YOU TO iTFuture

iTFuture is not responsible for your submissions or responses to iTFuture. Any product concepts or ideas submitted by you to iTFuture will be considered the property of iTFuture.  iTFuture will not be responsible for any claims to ownership, royalties, license fees or any other intellectual property claims if those concepts or ideas are used in promotions, marketing or products

12. ITFUTURE STATEMENT OF PRIVACY

12.1 Your privacy is very important to iTFuture

Subject to paragraph 12.2, iTFuture shall not divulge to any third party any information obtained from your use of the Website or Services to the extent that such information is not already in the public domain, unless required to do so by law

12.2 iTFuture reserves the right to release to third parties, in aggregate format, data pertaining to your use of the Services and Website, provided that such data is released as statistical totals and does not contain information which specifically identifies a particular user of the Website. Without limiting the generality of the a foregoing, iTFuture reserves this right in order to be able to release to potential advertisers and other third parties statistical information regarding the number of users of the Website, their age and gender profiles and their frequency of using the Services and Website

12.3. You should also be aware that information and data is automatically collected through the standard operation of the Internet servers and through the use of “cookies”. “Cookies” are small text files a web site can use to recognize repeat users and facilitate the user’s ongoing access to the Website. Cookies are not programs that come onto your system and damage files. Generally, cookies work by assigning a unique number to you that has no meaning outside the assigning site. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to deny or accept the cookie feature; however, you should note that you may not be able to purchase iTFuture Products via the Website if you disable the cookie feature

12.4 When you create an account with us and place an order with us, the following information is stored permanently to facilitate the processing of warranty returns: Customer Name, Email Address, Telephone Number, and Physical Address, in addition as details relating to the products you ordered (Name of product, quantity, price and serial numbers). We do not store any financial information, such as Credit Card details

12.5 iTFuture will send you email relating to the status of and processing of any orders you place with us, or in response to queries sent to us. Any newsletters we send out will be opt-in only, and will have an easily accessible un-subscribe link at the bottom of the email. We will not send you spam, or give your email address to any third parties

12.6 iTFuture reserves the right to view any communications made using the comments, forums or private messaging sections of the site

13. TERMS APPLYING WHEN YOU PURCHASE ITFUTURE PRODUCTS VIA THIS WEBSITE

13.1.1 When you choose to purchase any iTFuture Products via this Website, the terms set out in this paragraph 13 will also apply to your purchase in addition to the other Terms of Use appearing on this web page

13.2 By entering your personal details on this Website, you are deemed to be bound by these Terms of Use, including this paragraph 13. You may not purchase any iTFuture Products via the Website should you not wish to be bound by these Terms of Use and this paragraph 13

13.2 Disclaimers

13.3.1 You understand that, except for the 100% Satisfaction Guarantee explained in paragraph 13.9, iTFuture makes no warranties, representations, statements or guarantees, whether express, residual or implied, as to any iTFuture Products, [including but not limited to the implied warranties of merchantability or fitness for a particular purpose.] [1]

13.3.2 While iTFuture makes every effort to ensure the accuracy of the content of the Website, iTFuture makes no warranties, representations, statements or guarantees, whether express, residual or implied, as to the accuracy, completeness, timeliness, reliability, content or availability of any information on the Website

13.3.3 iTFuture shall not be liable, under any circumstances, for any loss, liability, expense or damage, (whether direct, special, indirect, incidental or consequential) arising in connection with the purchase, use or supply of Sale Products or any other iTFuture Products or the use or reliance upon any information published on the Website

13.4 Sale and Purchase of iTFuture Products

iTFuture Products that you purchase and that iTFuture sells to you are those you have chosen by clicking on the link ’Add to Basket’ and are then listed in the Shopping Basket (the ‘Items”).

Agreements of Sale:

Placing an item in a cart without completing the purchase cycle does not:

 • Constitute an agreement of sale between iTFuture and clients cannot hold iTFuture liable if such items are not in stock when the purchase cycle is completed later; and/or

• Constitute an order for such an item; and

• iTFuture may remove such an item from the shopping cart if no stock is available

An agreement of sale between iTFuture and a client only comes into effect if and when:

• A credit card authorisation is received from the issuing bank; or

• A deposit of an EFT is reflected on iTFuture bank statement (and only if such payment is received)

• A direct deposit is reflected on iTFuture bank statement within 5 (five) business days after completion of the purchase cycle

iTFuture reserves the right to refuse to accept and/or execute an order without giving any reasons.  iTFuture also reserves the right to cancel orders in whole or in part.  iTFuture shall only be liable to refund monies already paid by the Client

13.5 Purchase Price for Sale Products

The purchase price for the Items is the amount, in South African Rands, indicated under the heading ‘Total’ in the Shopping Basket (the Purchase Price). A transaction is only confirmed and the price only agreed to by iTFuture once the order has been updated to the “Shipped” or “Awaiting Collection” status. E&OE. Prices are valid only while stocks last, either with iTFuture or with our supplier

13.6 Payment of Purchase Price

13.6.1 You may choose to pay the Purchase Price through one of the following methods:

13.6.1.1 Online Credit card/PayPal transactions are not yet available.  Credit Card Payments are possible on collection from our physical store

13.6.1.2 Direct deposit,

13.6.1.3 Bank transfer

13.6.2 Whichever payment method you choose, payment of the Purchase Price must be made, at the latest on the delivery of the Items to the address you specified. iTFuture reserves the right not to release the Items until it has received full payment of the Purchase Price

13.7 Delivery of the Items

13.7.1 iTFuture will deliver the Items to the destination you have specified as Recipient Details provided such destination is within South Africa

13.7.3 While iTFuture will make every reasonable effort to ensure that the Items reach your specified destination on time, iTFuture cannot and does not warrant or represent that delivery will occur within the time requested or the times indicated on the delivery times table

Inspection of goods: It is your responsibility to ensure that there is a responsible person at the delivery address to inspect and to sign for the goods. We cannot accept liability for damages or errors if goods have been fitted or if you have had the goods in your possession for more than 7 (seven) days

Subject to stock availability with suppliers and receipt of payment, requests will be processed within 5 business days and handed over to a courier company for delivery.  iTFuture will supply all goods to the delivery company in good order.  iTFuture will not be held liable for the condition of goods arriving at the User’s chosen delivery address

 Cancelled orders on the e-commerce facility will be refunded after deduction of a 10% charge for administration costs

 The iTFuture reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet iTFuture’s high standards.  Should the iTFuture exercise this right, the User will receive a full refund with no deductions

13.8 100% Satisfaction Guarantee

13.8.1 iTFuture guarantees the Items with its 100% Satisfaction Guarantee. The 100% Satisfaction Guarantee means that:

• If you are not entirely satisfied with the Items you purchased;

And

• You let iTFuture know within 48 hours of delivery to you that you are not entirely satisfied with the Items;

And

• You return those Items to iTFuture;

And

• The Items you return are in substantially the same condition as when iTFuture delivered them to you (Including Packaging Material);

Then

• iTFuture will, in iTFuture’s discretion, either refund you the Purchase Price you paid for those Items or give you iTFuture Products equivalent in value to those Items

Limitations to Warranty and Return Policies

1. No faulty or loose components or systems will be accepted without a detailed fault report.  The fault report must indicate the nature of the fault and what was done to ascertain the cause.  In the case of non- iTFuture systems, the cost of removal of any loose component will be applicable to a minimum charge as per current rate

2. Software problems arising through the use of third party software or virus infection(s) will be applicable to a minimum labour charge as per current rate

3. Hardware problems arising through negligence, tampering, lightning and virus infection(s) will be applicable to a minimum charge.  The customer is responsible for all manufacturer software updates on their hardware

4. iTFuture is not liable for any loss of data.  This is especially true of any hard drive which is shipped with a stock or batch fault, the failure of this drive having not been immediately apparent.  iTFuture does not have the means to assess premature drive failure

5. iTFuture shall not be held liable for the damage to any CD-ROM or other removable media, which has been used in a data retrieval mechanism, which includes Compact Disk Reading or Writing devices

6. Physically damaged or marked items, including packaging or the lack thereof, will not be treated as a normal out of box failure or accepted for credit.  Miscellaneous failure e.g. Components or peripherals where there is insufficient reason for an immediate swap will be held overnight or sent to the service agents for escalation

7. LCD Monitors carry their individual manufacturer specification regarding dead pixels and panel problems.  As a general rule technical staff must assess the monitor and packaging first and then apply for a warranty claim through the manufacturer before agreeing to an exchange.  Printers will not necessarily be swapped if the failure is within 7 days (or 30 days depending on the manufacturer) of customer invoice.  In some instances the manufacturer or supplier requires that it be sent to their service agent for escalation

8. Examples:  HP requires all DOAs/OBFs to be returned to their authorized service centre for an Out of Box failure Policy and will be shipped to the supplier for assessment

9. Most manufacturers have a three month limited warranty on cartridges. Cartridges must be returned with an invoice and print samples where applicable.  Failure to do this will result in delays of up to 2 weeks. Epson and Canon cartridges must be returned along with the printer for escalation

10. Uninterruptible power supplies are designed for a computer load only at South Africa (Eskom) supply voltages.  Do not attempt to use on any generator be it land-based, aircraft or maritime without consulting an electrical engineer

11. iTFuture is not liable for the damage to third party or out of warranty components i.e. motherboards, memory, storage devices, etc in the event of power supply failure

12. The warranty policy of power supplies are subject to the following conditions: The PSU must be kept in a dirt free environment.  PSU’s will only be repaired if the failure has been strictly electronic in nature or if a faulty bearing or sleeve has impeded the rotation of the fan.  Any PSU brought in where the fans rotation has stopped due to dust or dirt will not be repaired under warranty.  PSU’s brought in where one or both the main reservoir capacitors are blistered/swollen normally indicates a higher than normal mains input voltage and will not be repaired under warranty.  Power supplies are not treated as warranty items if the device has been exposed to mains surges

 Warranties on notebooks are limited to the specific unit and model

 No refunds/swap outs on any software

No refunds/swap outs on an opened ink or toner.  It is your responsibility to check that the ink or toner is correct for the printer you are wanting to install it into before opening the packaging

 Please confirm that games and software are compatible with your hardware and operating system prior to purchase as iTFuture cannot accept software and games returns as a result of system incompatibility.  System requirements are usually available on the game or software manufacturer’s website. Alternatively email us on support@iTFuture.co.za

13.8.2 Apart from the 100% Satisfaction Guarantee, iTFuture does not provide any other warranties

13.9 Products not listed on the Website

These Terms of Use govern the sale via the Website of iTFuture Products listed on the Website. Should the iTFuture Products listed on the Website not suit your needs, please contact iTFuture on sales@itfuture.co.za and iTFuture will be glad to consider your order

13.10 Credit Approval

Please note that iTFuture reserves the right to perform any credit-worthiness checks on you, should it choose to do so. iTFuture decides that you do not have sufficient credit-worthiness, iTFuture may require full or partial payment of the Purchase Price or other assurance from you before the Items are ordered or dispatched

13.11 Indemnity

You indemnify iTFuture, its officers, members, employees, successors and assigns from any liability, loss or damage (whether direct, special, indirect, incidental or consequential) resulting from any claim, complaint, dispute, proceeding or cause of action against any of them related to the Items or any other Products, including without limitation their purchase, delivery, late delivery, non-delivery, or use

13.12 Payment Default

Should you not fully pay the Purchase Price for the Items you will be liable for all collection costs incurred by iTFuture, including, but not limited to, all reasonable attorney and collection agency fees

13.13 Authority

13.13.1 By entering your details or details that purport to be yours and clicking
on submitting those details, you represent that you have the required authority to enter into and accept these Terms of Use, including paragraph 13

13.13.2 If you are under 18 years of age, you may purchase iTFuture Products only with the supervision of your parent or guardian. If you represent that you are of a sufficient age to legally purchase iTFuture Products via the Website you will be bound by any legal obligations that you may incur as a result. You agree to supervise all purchases under your name or account via the Website made by minors

14. SOLE RECORD

These Terms of Use are the sole record of the agreement between you and iTFuture and contain all of the provisions governing the relationship between you and iTFuture, in relation to the purchase by you of the Items, access of the Website or use of Services via the Website

15. GENERAL

15.1 Any waiver of rights by you or iTFuture in terms of these Terms of Use must be in writing to be effective. No failure or delay on the part of iTFuture in exercising any right or remedy under these Terms of Use will operate as a waiver of that right or remedy

15.2 These Terms of Use do not constitute an agreement of employment, partnership, joint venture or agency between iTFuture and you. Neither you nor iTFuture has the power to make a contract in the name of the other or to grant or pledge credit, incur liability or employ any person on behalf of the other

15.3 You may not cede or delegate any rights or obligations in terms of these Terms of Use without the prior written consent of iTFuture

15.4 Any amendment to these Terms of Use must be in writing signed by both you and iTFuture

15.5 Any notice given by either you or iTFuture in terms of these Terms of Use must by in writing and delivered by personal delivery, express courier, confirmed facsimile or registered post. Any such notice will be deemed given upon personal delivery, two days after dispatch by express courier, upon confirmation of receipt of facsimile or seven days after dispatch by registered post. Notices will be sent to you at the designated address provided by you on the Website. Notices sent to iTFuture must be sent to info@qbits.co.za . You and iTFuture may change address or facsimile number for purposes of these Terms of Use by giving the other written notice of its new address or facsimile number

15.6 If any provision of these Terms of Use is or at any time becomes invalid, illegal or unenforceable, then that provision shall be severable from the other provisions of these terms of Use and the other provisions of these terms of Use shall continue to be of full force and effect

15.7 Should any dispute or proceedings arise in connection with any matter related to these Terms of Use, any Services offered via this Website or the Sale Products, you and iTFuture consent to the jurisdiction of the Magistrate’s Court having territorial jurisdiction, notwithstanding that such dispute or proceedings are otherwise beyond its jurisdiction. This clause shall be deemed to constitute the required written consent conferring jurisdiction upon the court pursuant to Section 45 of the Magistrate’s Court Act, 1944, provided, nevertheless, that you and iTFuture shall have the right to institute proceedings in any other competent court

16. GOVERNING LAW

These Terms of Use will be governed by and construed in accordance with the laws of the Republic of South Africa without giving effect to any principles of conflict of laws

According to the ECT (Electronic Communications and Transactions) Act, iTFuture as an online store discloses the following information:

Full name:  Into the Future CC t/a iTFuture t/a iTFuture Computer Solutions

Main business: Online IT retailer

Address for receipt of legal service: 25 Cove Street, Knysna, 6570

Webmaster: support@iTFuture.co.za

Website:  http://www.iTFuture.co.za

Official email address: info@iTFuture.co.za

Information/Sales:  sales@iTFuture.co.za